Refund & Cancellation Policy

Last Updated: September 3, 2026

At Bosphorus Cruise Istanbul, we want your booking experience to be simple, transparent, and flexible. Our reservation system does not require an upfront payment or deposit. You pay directly at the designated meeting point before your tour begins.

By making a reservation through our website, you acknowledge and agree to the terms outlined below.

1. No Upfront Payment Required

We do not require any advance payment or deposit when you make a reservation through our website.

Your reservation can be confirmed without making an online payment.

Payment is collected at the designated meeting point before the tour starts. The payment method and any applicable payment details will be communicated to you as part of your booking information.

Because no advance payment is collected, there is generally no online payment to refund if you cancel your reservation before the tour starts.

2. Free Cancellation Before the Tour

You may cancel your reservation free of charge before the scheduled start of your tour.

If your plans change, please contact us as soon as possible using the contact details provided in your booking confirmation or on our website.

There is no cancellation fee for reservations cancelled before the tour starts, provided that no payment has already been made.

3. Free Changes to Your Reservation

We understand that travel plans can change.

Before your tour starts, you may request changes to your reservation, including:

• Tour date

• Tour time

• Number of guests

• Passenger details

• Other booking information

We will do our best to accommodate requested changes, subject to availability.

If the requested change involves a different tour, package, seating category, or service with a different price, the applicable price difference may apply.

4. Payment at the Tour Location

Payment is made directly at the designated meeting point before the tour begins.

Please arrive at the meeting point at the time stated in your reservation confirmation. Our team may require payment to be completed before boarding or before the tour begins.

The total amount payable will depend on the tour and package selected during the reservation process.

5. Cancellations After Payment

If payment has already been made at the tour location and you subsequently request a cancellation, any refund will be handled according to the specific circumstances of the reservation and the applicable cancellation terms communicated to you before payment.

If you have already made a payment and believe you are entitled to a refund, please contact us as soon as possible with your reservation details.

6. Late Arrival

Guests are responsible for arriving at the designated meeting point on time.

If you arrive after the scheduled departure time, the tour may have already departed and we may not be able to delay the departure or provide an alternative service.

For this reason, we strongly recommend arriving at least 15–30 minutes before the scheduled departure time, unless your booking confirmation specifies a different arrival time.

Failure to arrive on time may be treated as a missed departure and may not qualify for a refund where payment has already been made.

7. No-Show Reservations

If you make a reservation but do not arrive at the designated meeting point and do not contact us before the tour starts, the reservation may be considered a no-show.

Since our standard reservation system does not require advance payment, no refund will normally be applicable where no payment has been made.

If payment has already been collected, any refund request will be reviewed according to the circumstances of the reservation.

8. Cancellation or Changes by Bosphorus Cruise Istanbul

In exceptional circumstances, we may need to cancel, postpone, reschedule, or modify a tour.

Possible reasons may include:

• Severe weather conditions

• Maritime or operational restrictions

• Safety concerns

• Government or port authority decisions

• Technical or mechanical problems

• Other circumstances beyond our reasonable control

If we need to cancel or significantly modify your tour, we will contact you using the contact information provided with your reservation.

Where payment has already been collected and the tour is cancelled by us, we will provide the applicable refund or alternative arrangement in accordance with the circumstances of the cancellation.

Where no payment has been made, there is no advance payment to refund.

9. Weather and Safety Conditions

Bosphorus cruises are subject to weather and maritime conditions.

If weather or sea conditions make it unsafe or impractical to operate a tour, we may need to modify, postpone, reschedule, or cancel the tour.

Our priority is always the safety of our guests and crew.

If a tour is cancelled due to circumstances affecting safe operation, we will inform affected customers and discuss the available options.

10. Refund Processing

Where a refund is applicable, we will explain the available refund method and any required information.

Because our standard booking system does not collect payment online, most reservations do not involve an online refund.

If payment was made directly at the tour location, any applicable refund will be handled according to the payment method used and the circumstances of the cancellation.

11. How to Cancel or Modify Your Reservation

To cancel or change your reservation, please contact us before the scheduled start of your tour.

When contacting us, please provide:

• Reservation name

• Reservation number, if available

• Tour date

• Tour time

• Number of guests

• Requested cancellation or change

You can contact us through the contact details provided on our website or in your booking confirmation.

12. Important Information

Our reservation system is designed to minimize financial risk for our customers:

No advance payment.
No deposit.
No online payment required.
Free cancellation before the tour starts.
Free booking changes before the tour starts.
Payment is made at the tour location before the tour begins.

Please make sure that the information you provide during the reservation process is accurate, particularly your name, contact number, email address, tour date, and number of guests.

13. Contact Us

If you have any questions about cancellations, booking changes, payments, or refunds, please contact Bosphorus Cruise Istanbul before your scheduled tour.

Bosphorus Cruise Istanbul
Müeyyedzade District, Necatibey Street No:47/A
Beyoğlu, Istanbul, Turkey

Phone: +90 545 308 51 34

We are happy to assist you with your reservation and help make your Bosphorus cruise experience as smooth as possible.